Small and medium-sized enterprises (SMEs) are the backbone of Zimbabwe’s economy, accounting for over 70% of employment and GDP. However, SMEs face numerous challenges, including limited resources, competition from larger companies, and limited access to technology. To address these challenges, Zimbabwean entrepreneurs are turning to artificial intelligence (AI) to boost productivity, efficiency, and competitiveness.

AI can help SMEs in various ways, including:

Automation of repetitive tasks, freeing up time for more strategic activities

Enhanced customer service through chatbots and virtual assistants

Improved marketing and advertising through predictive analytics and personalized targeting

Optimized supply chain management through predictive maintenance and demand forecasting

In Zimbabwe, SMEs can leverage AI-powered tools like Zoho, Salesforce, and HubSpot to streamline operations, improve customer engagement, and drive growth. Additionally, initiatives like the Zimbabwe AI Lab and the Tech Hub Harare are providing training, funding, and support for SMEs to adopt AI solutions.

Despite the benefits, there are still challenges to adopting AI for SMEs in Zimbabwe. Limited access to funding, technology, and skilled personnel are significant barriers to entry. However, with the right support and resources, Zimbabwean entrepreneurs can harness the power of AI to drive innovation, growth, and prosperity.